Disney's Magical Express (DME) Service

Walt Disney World provides a complimentary airport shuttle from Orlando International Airport, luggage delivery and airline check-in to eligible guests of Walt Disney World Resort. This service began in December, 2004 and continues today with improvements added continuously.

Recent News

Beginning June 1, 2009, Southwest will take part in Resort Airline Check-in at the Pop Century resort. On the day of departure, guests will be able to check their luggage and receive boarding passes at this resort. Watch for updates as to whether Southwest expands this service to other Walt Disney World resorts.

Effective February 10, 2009, there will only be one luggage tag provided per person on the reservation. This change is in response to the airline industry standardizing the check-in luggage to one piece per person. If guests need additional tags, they may request the extra tags by calling Disney's Magical Express at (866) 599-0951.

Effective February 16, 2009, DME will only mail the Airport Transportation Booklet and luggage tags to guests located in the United States and Canada. Guests residing outside of these two countries wishing to utilize DME will have two options:

1. Guests need to collect their luggage at the baggage claim and have their luggage travel with them on the motor coach to the resort.
2. At Orlando International Airport guests may request DME to collect their luggage and deliver it to their room (luggage delivery time would be the same as U.S. or Canada residents).

Effective March 30, 2009, guests will no longer have access to luggage delivery service for airport arrivals after 10 p.m. until 5:00 a.m. Guests will need to retrieve their luggage at baggage claim and bring it with them when boarding Magical Express.

How Disney's Magical Express (DME) Works

Before Leaving Home: For guests who elected to use Disney's Magical Express (DME) Service, an Airport Transportation Booklet containing general information, a map to the Disney's Magical Express Welcome Center at the Orlando International Airport, transportation vouchers and one luggage tag per person will be mailed approximately six (6) weeks prior to the guest's vacation date. Prior to leaving home for the airport, guests need to attach the provided luggage tags on their luggage. Once the DME tagged luggage is checked in, guests will no longer have to worry about picking the luggage up at the Orlando International Airport's baggage claim. DME will pick up the luggage and deliver it to the guest's resort as indicated on the DME luggage tag. Guests can not book luggage transfer only and must be on the motor coach to have luggage transported. Those who have unexpected delays or very late arriving flights should contact call Disney's Magical Express Guest Services as soon as possible.

MouseForLess Tip:

Essential items such as change of clothes, swimsuits, medications, etc., should be packed in a carry-on bag since it may take up to 5 hours for DME to delivers the luggage to guest's resort room.

Guests who are not U.S. or Canadian residents will be able to utilize the full extent of DME including the resort luggage delivery. They simply need to proceed to the Disney's Magical Express Welcome Center located on Side B, Level 1 of Orlando International Airport. At DME Welcome Center guests can provide the DME representative with their airline baggage claim ticket and DME will collect the luggage and deliver it to the guest's resort room.

Arriving at Orlando International Airport: Once guests arrives at Orlando International Airport, they should take the tram from the gate to the main terminal and proceed to Disney's Magical Express Welcome Center. The DME Welcome Center is located on Side B, Level 1. For guests residing in U.S. or Canada and chosen DME Service this instruction is also available in the Airport Transportation Booklet that was mailed approximately 6 weeks prior to the vacation date. Once at DME Welcome Center, a representative will verify the number of bags that the guest had checked and confirm guest's outbound flight information. If the guest had not tagged their luggage prior to leaving home or at the departing airport, they may still utilize the luggage delivery service by providing the DME representative with information from their baggage claim ticket.

The motor coach carrying the guests may make up to 4 stops before arriving at the guest's resort. The travel time from Orlando International Airport to the guest's resort is approximately 45 - 75 minutes. Guests arriving after 10:00 p.m. and before 5:00 a.m. must pick up their luggage from the baggage claim and have the luggage travel with them to the resort.

MouseForLess Tips:

Tips are not expected for the luggage delivery from the airport to the resort and guests do not need to be in their room to receive their luggage. However, it is customary to tip the bell staff if you request to have your luggage picked up from your room at departure.

Departing Walt Disney World: At the end of the guest's vacation, a Transportation Notice from the resort will be delivered to the guest's room. The Transportation Notice will include a motor coach pick-up time which should be no sooner than 3 hours prior to the guest's flight departure time for domestic flights, or 4 hours for international flights. Magical Express check-in desks are located in resort lobbies or near the outside front entrance of the resort. To check in, the entire party must be present and have with them government issued photo I.D. (driver's license, passport, Military ID) and their Key to the World cards as resort identification. At the time of departure, guests can either carrying their own luggage to the motor coach for departure or may request the resort Bell Service for luggage assistance. Guests flying on participating airlines may take advantage of Resort Airline Check-In to check luggage and print boarding passes. In most cases only one bag per person can be checked. The motor coach will make stops at all four quadrants as needed (gates 1-29, 30-59, 60-99, 100-129). The participating airlines are:

• AirTran Airways
• Alaska Airline
• American
• Delta
• Continental
• Jet Blue
• Northwest
• United/Ted
• USAirways

MouseForLess Tips:

Guests who did not reserve DME service prior to arriving can still take advantage of the DME service for their return trip by calling the DME Service Center at (866) 599-0951 to book their return transportation to the Orlando International Airport.

Guests who changed their resort during their stay or extended/shorten their stay at Walt Disney World must contact the DME Service Center at (866) 599-0951 prior to their return date.

Guests with additonal bags or bags that are subject to bag fees must contact Baggage Airline Guest Services at (407) 284-1231 to arrange the payment of luggage fees in advance or check in their luggage at the airport rather than utilizing the Resort Check In service.

Car seats are not allowed onboard the motor coaches and must be stowed with the check-in luggage.

Guests who plan on using the Check In desk at the resorts will need a confirmation number from the airline that shows the appropriate baggage fee has been paid. Again, you cannot pay the baggage fee at the resort airline check-in desk. Some airlines will not allow you to pay baggage fees online if you also check special items such as strollers, car seats, etc. It's best to contact your airline and find the specific rules for paying for your baggage before attempting to do it online.

Guests must be 16 or older to travel unaccompanied on DME

No pets may be allowed to ride on the DME motor coaches. The only animals allowed on the DME motor coaches with their owners are service animals.

For more information, visit the Disney's Magical Express section at www.disney.go.com

February 2, 2009